Player Safety & Well-Being

Responsible Gaming at ac63

Gambling at ac63 is meant to be entertaining. We provide practical tools, honest information, and a supportive team to help every player in Bangladesh maintain control and enjoy gaming safely.

21+ Only
Deposit Limits
Self-Exclusion
Time-Out Tools
24/7 Support

Strictly 21+ — Age Verification Is Mandatory

ac63 is an adults-only platform. All players must be aged 21 or above to register, deposit, and place bets. We enforce mandatory identity verification during the registration process to confirm your age before your account is fully activated. If our verification system detects that a player is under 21, the account will be suspended immediately and any funds returned. Underage gambling is illegal and harmful — ac63 takes a zero-tolerance approach.


How ac63 Protects Its Players

Responsible gaming is not just a legal requirement for ac63 — it is a core part of how we run our platform. The following safeguards are built directly into the ac63 experience for every player across Bangladesh.

Deposit Limits

Set a daily, weekly, or monthly deposit cap on your ac63 account at any time. Once your limit is reached, no further deposits will be processed until the period resets. Lowering a limit takes effect immediately; raising one requires a 7-day cooling-off period to prevent impulsive decisions.

Session Time Limits

Define how long you want to play in a single session. ac63 will display a countdown timer during active sessions and send you an alert when your session limit is approaching. When the time expires, you will be logged out automatically so you can take a break.

Self-Exclusion

If you feel you need a complete break from gambling, ac63 offers self-exclusion for periods of 1 month, 3 months, 6 months, 12 months, or permanently. During self-exclusion, your account is fully blocked — you cannot log in, deposit, or place bets. Contact [email protected] to activate self-exclusion immediately.

Cool-Off / Time-Out

A time-out is a short-term break from ac63, available for 24 hours, 48 hours, 7 days, or 30 days. Your account remains open but all betting and deposit activity is suspended for the duration. This is ideal if you want a temporary pause without committing to full self-exclusion.

Reality Checks

ac63 can send you periodic notifications showing how long you have been playing in the current session and how much you have wagered and won or lost. These reality-check alerts help you stay aware of time and money spent so you can make informed decisions about continuing or stopping.

24/7 Support Team

Our English-speaking support team is available around the clock, every day of the year. If you are struggling with your gambling habits, feel free to reach out at any time — confidentially and without judgment. We can help you activate any responsible gaming tool or refer you to external support resources.


How to Use Our Tools

Setting up responsible gaming controls on ac63 takes only a few minutes. Here is how to access each tool.

01

Log In to Your Account

Access your ac63 account via the ac63 Login page. Navigate to your account settings panel using the profile menu in the top-right corner of the dashboard.

02

Open Responsible Gaming Settings

Inside account settings, select the "Responsible Gaming" tab. Here you will find all available tools: deposit limits, session timers, reality checks, cool-off, and self-exclusion options.

03

Set Your Preferred Limits

Choose the tool you need and configure it. For deposit limits, enter your preferred daily, weekly, or monthly cap in BDT. For time-based tools, select the duration. Changes are saved instantly.

04

Contact Support If Needed

If you cannot access your account settings or need immediate assistance activating self-exclusion, contact our support team directly at [email protected]. We will act on your request within minutes.


Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise from the inside. The following are common warning signs that gambling may be having a negative impact on your life or the life of someone you know.

Spending more money on gambling than you can afford to lose, or borrowing money to fund bets.
Chasing losses — placing additional bets to try to recover money lost in previous sessions.
Gambling for longer than intended, or being unable to stop once you have started a session.
Neglecting work, studies, family responsibilities, or personal health due to time spent gambling.
Feeling anxious, irritable, or restless when attempting to reduce or stop gambling.
Hiding gambling activity from family members, friends, or colleagues out of shame or secrecy.
Using gambling as a way to escape stress, anxiety, depression, or other difficult emotions.
Prioritising gambling over eating, sleeping, social activities, or maintaining relationships.

If you recognise any of these signs in yourself or someone close to you, please reach out to our support team immediately at [email protected]. You can also activate self-exclusion or a cool-off period directly from your account settings. Asking for help is a sign of strength, not weakness.


Take a Moment to Reflect

The following questions are designed to help you honestly assess your relationship with gambling. There are no right or wrong answers. If you answer "yes" to two or more of these questions, we encourage you to contact our support team or take a break using one of ac63's responsible gaming tools.

This self-assessment is not a clinical diagnostic tool. If you are concerned about problem gambling, please seek advice from a qualified mental health professional or a dedicated gambling support organisation in your area.

Remember: Gambling at ac63 should be fun and entertaining. It should never be used as a source of income, a way to pay bills, or an escape from personal problems. Set a budget before you play, and stick to it.

Q1

Have you ever gambled with money that was needed for essential expenses such as rent, food, utilities, or loan repayments?

Q2

Have you ever felt the need to bet increasing amounts of money in order to experience the same level of excitement or satisfaction?

Q3

Have you ever tried unsuccessfully to control, cut back, or stop gambling?

Q4

Have you ever felt restless, irritable, or anxious when attempting to reduce or stop gambling activity?

Q5

Have you ever returned to gambling the day after a loss in order to try to win back the money you lost?

Q6

Have you ever lied to family members or friends about the amount of time or money you spend on gambling?

Q7

Has gambling ever had a significant negative impact on your work performance, relationships, or personal finances?


Support Resources

ac63 encourages any player who is concerned about their gambling to seek support. The following resources are available at no cost.

ac63 Support Team

Our support team is available 24 hours a day, 7 days a week. Contact us to activate self-exclusion, adjust your deposit limits, or simply to talk. All conversations are handled with complete confidentiality.

[email protected]

Talk to Someone You Trust

Opening up to a trusted friend, family member, or colleague about your gambling can be an important first step. You do not have to face this alone. Many people in Bangladesh have successfully managed problem gambling with the support of those around them.

Professional Counselling

If gambling is significantly affecting your life, speaking with a qualified mental health counsellor or psychologist is strongly recommended. Cognitive behavioural therapy (CBT) has been shown to be highly effective in treating problem gambling behaviour.


Parental Controls & Minor Protection

ac63 is strictly a 21+ platform. We implement mandatory age verification during registration and use automated systems to detect and block underage access. However, we also encourage parents and guardians across Bangladesh to take additional steps to prevent minors from accessing online gambling websites.

Internet filtering and parental control software can be installed on shared devices to restrict access to gambling platforms. We recommend that parents keep their ac63 login credentials private and never share their account access with children or teenagers.

If you believe a minor has accessed ac63 using your account or has created their own account, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

Keep Your Credentials Private

Never share your ac63 username or password with anyone, including children and teenagers. Log out of your account on shared devices after every session.

Use Device-Level Controls

Most Android and iOS devices include parental control features that allow you to restrict access to specific apps and websites. Activate these controls on any device that minors may use.

Have an Open Conversation

Talk to young people in your household about the risks of gambling. Educating minors about the nature of gambling — that it is for adults only and carries real financial risk — is one of the most effective preventive measures.


ac63's Responsible Gaming Pledge

These are the standards that ac63 holds itself to in delivering a safe, fair, and responsible betting environment for all players in Bangladesh.

Transparency

ac63 clearly communicates the odds of every game and bet type. We never hide the house edge. Players deserve to make informed decisions based on accurate, honest information.

Fair Play

All games on ac63 use certified random number generators (RNGs) to ensure fair, unbiased outcomes. No game result can be manipulated by ac63 or any third party.

No Predatory Marketing

ac63 does not target players who have self-excluded or set limits with promotional offers. We do not send marketing to players who have opted out, and we never target vulnerable individuals.

Data Privacy

All responsible gaming data — including self-exclusion records, deposit limits, and support interactions — is stored securely and treated with the highest level of confidentiality.


Enjoy ac63 Responsibly

When you play within your means and use the tools available to you, gambling at ac63 stays fun. Explore our cricket betting, slots, and live casino — or review our full terms and FAQ if you have questions.