ac63 Privacy Policy

ac63 ("we", "us", "our") is committed to protecting the privacy and personal data of all individuals who access or use our online betting and gaming platform. This Privacy Policy ("Policy") sets out in detail the types of personal data we collect from you when you register, access, or use any part of the ac63 platform, the purposes for which we process that data, the legal bases on which processing is carried out, and the rights available to you in respect of your personal data.

By creating an account with ac63, by accessing the ac63 website, or by continuing to use our services after the effective date of this Policy, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must immediately cease using the ac63 platform.

This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gaming policy, both of which form part of the overall agreement between you and ac63.

The effective date of the current version of this Privacy Policy is 1 January 2026. ac63 reserves the right to update this Policy at any time. Material changes will be communicated to registered players via their registered email address or through a notification on the platform prior to the changes taking effect.

ac63 collects the following categories of personal data, limited to what is necessary to provide, maintain, and improve our services and to comply with our legal obligations:

ac63 does not collect sensitive personal data such as biometric data, racial or ethnic origin, political opinions, religious beliefs, trade union membership, or health data, except where strictly required for responsible gaming monitoring purposes (e.g., self-exclusion records) and in accordance with applicable law.

ac63 collects personal data through the following channels and mechanisms:

• Direct submission: Data you provide when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or submit a form on the platform.
• Automated technical collection: Data collected automatically when you access or use the platform, including IP addresses, device identifiers, browser fingerprints, cookies, and session logs. See Section 7 (Cookies & Tracking) for more detail.
• Payment providers: Limited transactional data received from bKash, Nagad, Rocket, Upay, Visa, and Mastercard when you initiate a deposit or withdrawal. ac63 does not store full payment card numbers.
• Identity verification services: Where ac63 uses third-party Know Your Customer (KYC) service providers to verify your identity documents, those providers may share verification results with us.
• Communications: Information contained in emails, live chat messages, or other correspondence you send to ac63.

ac63 processes your personal data for the following specific purposes:

• Account creation and management: To register your account, verify your identity, maintain your player profile, and provide you with access to ac63's full range of betting and gaming services.
• Payment processing: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate transaction records.
• Identity verification (KYC): To comply with applicable anti-money laundering (AML) and age verification requirements. Failure to complete identity verification may result in the suspension of withdrawal rights pending successful verification.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, and other prohibited conduct on the platform. This includes automated monitoring of betting patterns and account activity.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling, to enforce self-exclusion and deposit limit settings, and to comply with responsible gaming obligations.
• Marketing communications: To send you promotional offers, bonuses, and news about ac63 services — but only where you have explicitly opted in to receive such communications. You may withdraw consent at any time.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the performance, functionality, and user experience of the ac63 platform.
• Legal compliance: To comply with applicable laws, regulations, court orders, and lawful requests from competent authorities.

ac63 does not use your personal data for automated profiling that produces legal or similarly significant effects on you without providing a mechanism for human review.

ac63 processes your personal data on the following legal bases:

• Contractual necessity: Processing is required to perform the contract between you and ac63 — specifically, to create and maintain your account, deliver betting and gaming services, and process payments.
• Legal obligation: Processing is required to comply with applicable legal obligations, including age verification, anti-money laundering checks, and record-keeping requirements.
• Legitimate interests: Processing is necessary for ac63's legitimate business interests, including fraud prevention, platform security, dispute resolution, and service improvement, provided those interests are not overridden by your fundamental privacy rights.
• Consent: Where processing is based on your consent — in particular, the sending of marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

ac63 does not sell, rent, or trade your personal data to third parties for their own commercial purposes under any circumstances. Your data may be shared with the following categories of recipients solely to the extent necessary to operate our services and fulfil our legal obligations:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard, to process your transactions. These providers are bound by their own privacy policies and applicable financial data protection regulations.
• Identity verification providers: Third-party KYC service providers engaged by ac63 to verify identity documents and screen against sanctions lists. Data shared is limited to what is required for verification.
• Fraud prevention services: Third-party fraud detection platforms that help ac63 identify unusual account activity, bot behaviour, and financial crime risk. These providers process data under strict contractual obligations.
• Technology service providers: Cloud hosting, content delivery, and platform infrastructure providers who process data on ac63's behalf as data processors under contractual data processing agreements.
• Legal and regulatory authorities: ac63 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by law, by court order, or to protect the rights, property, or safety of ac63, its players, or the public.

ac63 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, and analyse how the platform is used. The following types of cookies are used:

Strictly necessary cookies are essential to the operation of ac63 and cannot be disabled without preventing normal use of the platform. Functional and analytics cookies may be managed via your browser settings. Note that disabling certain cookies may affect the performance or availability of some platform features.

ac63 does not use third-party advertising cookies or cross-site tracking technologies to serve targeted advertisements on external websites.

ac63 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your account's active status and for a period of five years following account closure, to comply with legal record-keeping and anti-money laundering obligations.
• Transaction records: Retained for a minimum of five years from the date of each transaction in accordance with financial record-keeping requirements.
• Identity verification documents: Retained for five years following account closure or the completion of the relevant KYC process, whichever is later.
• Support communications: Retained for two years from the date of the communication, or for longer where the communication relates to an ongoing dispute or legal matter.
• Technical and usage logs: Retained for up to 13 months and then anonymised or deleted.
• Marketing consent records: Retained for the duration of your opt-in status and for one year following any withdrawal of consent, to evidence compliance.

When personal data is no longer required, ac63 will securely delete or anonymise it in a manner that ensures it cannot be recovered or reconstructed.

As a registered player or visitor to the ac63 platform, you have the following rights in respect of your personal data. To exercise any of these rights, please contact ac63 at [email protected] with the subject line "Privacy Rights Request".

• Right of Access: You have the right to request a copy of the personal data that ac63 holds about you, along with information about how it is processed.
• Right to Rectification: You have the right to request that ac63 correct any inaccurate or incomplete personal data held about you without undue delay.
• Right to Erasure ("Right to be Forgotten"): You may request that ac63 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to ac63's overriding legal obligations to retain certain data (see Section 8).
• Right to Restriction of Processing: You may request that ac63 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of your data is being verified.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to ac63 in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where processing is based on ac63's legitimate interests, including the right to object to direct marketing at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.

Please note that certain rights are subject to limitations. For example, ac63 cannot delete data that it is legally obligated to retain, and the right to erasure does not apply to data processed on the basis of legal obligation or the performance of a contract.

ac63 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the ac63 platform is encrypted using industry-standard SSL/TLS protocols.
• Encryption at rest: Sensitive data fields, including identity documents and financial data, are encrypted when stored on ac63's servers.
• Access controls: Access to personal data is restricted to ac63 personnel who require it to perform their job functions, on a strictly need-to-know basis. All access is logged and auditable.
• Two-factor authentication: Internal systems holding player data require multi-factor authentication for staff access.
• Penetration testing and vulnerability assessments: ac63 conducts regular security assessments of its platform and infrastructure to identify and remediate vulnerabilities.
• Incident response procedures: ac63 maintains documented data breach response procedures. In the event of a data breach that poses a risk to your personal data, ac63 will notify affected players and relevant authorities within the timeframes required by applicable law.

While ac63 takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. You are also responsible for maintaining the security of your account credentials and for notifying ac63 immediately if you suspect any unauthorised access to your account.

ac63 employs age verification procedures during the account registration process to prevent underage individuals from accessing the platform. If ac63 discovers or has reasonable grounds to believe that it has inadvertently collected personal data from an individual under the age of 21, ac63 will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child under the age of 21 has created an account with ac63 or submitted personal data to ac63, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

ac63 strongly encourages parents and guardians to make use of parental control software and internet filtering tools to prevent minors from accessing online gambling websites. For guidance on responsible gaming and the protection of minors, please visit our Responsible Gaming page.

The ac63 platform may, from time to time, contain references or informational mentions of third-party services such as payment providers (bKash, Nagad, Rocket, Upay) or game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi). Where the ac63 platform includes links to third-party websites or services, please note the following:

• ac63 has no control over the content, privacy practices, or data handling of third-party websites or services.
• This Privacy Policy applies exclusively to personal data collected and processed by ac63 in connection with the ac63 platform at ac63.io.
• Your use of any third-party website or service is governed by that third party's own terms of service and privacy policy, which ac63 encourages you to review carefully.
• ac63 is not responsible for any privacy breach or data misuse that occurs on a third-party website or service, regardless of how you arrived at that website or service.

ac63 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. The effective date displayed at the top of this page will be updated whenever material changes are made.

Where changes are material — meaning they significantly affect your rights or the way in which your personal data is processed — ac63 will provide advance notice to registered players via their registered email address and/or through a prominent notification on the platform, at least 14 days before the changes take effect where practicable.

Your continued use of the ac63 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must cease using the platform and may request closure of your account by contacting our support team.

ac63 recommends that you review this Privacy Policy periodically to remain informed about how we protect your personal data. Previous versions of this Policy are available on request by contacting [email protected].

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which ac63 handles your personal data, please contact us using the details below. All privacy-related correspondence should be submitted in English.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Use "Privacy Policy Enquiry" or "Privacy Rights Request" so our team can route your message correctly.
• Response time: Under 2 hours for urgent privacy matters; within 30 calendar days for formal data subject requests.
• Support hours: 24 hours a day, 7 days a week, in English.

ac63 treats all privacy enquiries with the utmost seriousness and is committed to resolving any concerns you may have about the handling of your personal data in a transparent and timely manner.